Category Archives: Operations

4 Benefits of Inbound Call Center Services

Posted by Ray Date: September 30, 2017

Customer service is one of every company’s primary concerns, but it is also time-consuming and, often, difficult to manage in-house. The key solution to this dilemma is to contract with an inbound call centre service to handle the most basic of customer inquiries and issues. Here are four ways your company can benefit from outsourcing its customer support.

1. Superior Customer Service Capability

No one likes phone trees. They are very impersonal and it can take forever to find the right option to match your inquiry. Companies are learning that this kind of impersonal approach is not a recipe for success in today’s market and are leaning more and more toward live, immediate support solutions. Virtual receptionists, in particular, can help route calls with a level of speed and efficiency that most automated systems lack.

2. Improved Onsite Workflow

Companies that switch to a live answering service find the change to be advantageous in areas of both customer support and workflow management. Not all customer issues need to be handled in-house. In fact, freeing up time in the local workplace can help expedite the processes that have the greatest impact on the customer experience.

3. Reduced Need For Onsite Management

If your company already has a manager heading every department, you know already how difficult it can be delegating managers’ time to specific tasks. When you opt to contract with a call answering service, most or all of the managerial tasks are performed offsite via call center. This gives your existing management team more breathing room and, in many cases, eliminates the need for an onsite customer service manager.

4. Reduced Wait Times

Nothing negates the notion that “your call is important to us” like hearing a recorded voice repeat that phrase fifty times while you wait endlessly on hold. This is especially true if the customer has a simple question or problem that could otherwise be addressed and resolved quickly. If your staff is spending an inordinate amount of time fielding calls, both your productivity and your customers’ confidence are most likely suffering.

Live call answering services provide an immediate solution, even if you only utilize them as a first contact to ensure the phone is answered quickly. The simple act of presenting the customer with a live, empathetic voice can derail some of the nastiest customer service issues before they have a chance to escalate.

Final Takeaway

Call center services can be among the most beneficial and cost-effective solutions for your business. Outsourcing part or all of your customer care services can help position you as a company that values its customers. It shows that you are committed to providing a superior level of service, and that each call truly is important to you. The Extend Communications website can provide you with additional resources.

Real Estate Marketing Strategies for 2017

Posted by Ray Date: April 27, 2017

Building a career as a real estate agent is tough work. There are as many as two million agents operating in the US, and competition has never been higher in this lucrative field. With such a full playing field, the only way to succeed is by differentiating yourself from the other team. Try these real estate agent marketing tools to get your name out there and grow your business.

1. CRM for Real Estate

CRM is one of the key real estate tools to invest in and learn to maximize. CRM systems help you track and communicate with potential clients, and some versions can even automate email campaigns and content distribution as well. Investing in tech can not only keep you in closer contact with your leads, but will also save you time by taking often-repeated tasks off your plate.

2. Direct Mail

When brainstorming realtor marketing, direct mail marketing might initially sound like an outdated strategy. But, it’s never been cheaper or easier to reach your customers with direct mail pieces, bringing your message and brand right to their front door. If you are targeting an area with high turnover and are interested primarily in brand awareness, USPS has a service called Every Door Direct Mail that allows you to send a postcard to every home on a particular mail route, and there are a ton of awesome vendors that can help you with everything from design to execution.

3. Offer Potential Clients an All-In-One Experience

While RESPA violations are constantly top-of-mind with us all, there are some incredibly beneficial and compliant ways to work with other settlement service providers that will increase your marketability. Consider marketing ideas like splitting some co-branded print marketing with a lender you trust, or a title company that you know has excellent customer service. By directing your clients to stellar options for all their needs in the loan process, you’ll be ensuring they have an optimal experience and will be more likely to refer you in the future. Do be careful with this tactic and safeguard yourself against any potential compliance issues that may arise out of working with another SSP.

Amplifying your messaging as a realtor should be about one thing – service. The easiest path to a full pipeline is to make every client interaction one that produces good will and referral opportunities. First, work on your values and your customer service, and then invest in the marketing strategies that will amplify that message.

Creating a More Efficient Distribution Process

Posted by Ray Date: February 7, 2017

Trucking companies that can provide more affordable services, superior coverage and more convenient scheduling options can be an essential asset for businesses seeking to create and maintain a more efficient distribution process. Freight services and logistics often entail considerable expense, especially for manufacturers and other commercial enterprises that are required to arrange large-volume shipments or to distribute greater volumes of products and goods. Working alongside a Canadian trucking company that has more to offer can help to ensure that manufacturers, merchants and other types of businesses are able to reduce both shipping delays and overhead costs. Finding the right transportation company is never a consideration that should be left to chance.

Reducing Logistics and Operational Expenses

Shipping costs can quickly add up and businesses who choose to deal with the wrong transportation company could be spending much more than may be necessary. Creating a shipping or distribution process that utilizes the more cost-effective and affordable solutions that only the best Canadian trucking company may be able to offer can make quite a difference in terms of curbing operational costs. Spending too much on shipping and freight services can deprive businesses of the financial resources that they may require in order to address other issues and concerns. Dealing with trucking companies that will be able to offer better deals and more competitive rates can help to improve efficiency and ensure that businesses are able to stay more competitive and profitable.

Ensuring Timely Delivery for All Orders

Even the most cost-effective freight services may be of little practical benefit in the event that they are unable to guarantee prompt delivery. The problems and logistics concerns caused by delayed shipments can become a serious issue when it comes to business to business shipments. Orders placed by customers and end-line consumers can also become a liability should shipments take too long to reach their final destination. Trucking companies that can provide more dependable service in order to minimize potential delays can help to ensure that customer and consumer satisfaction issues are less likely to create problems.

Choosing the Right Transportation Company

Finding the best Canadian trucking company is not always a straightforward proposition. Businesses often have radically different needs and commercial organizations would do well to fully consider their service options in order to ensure that they are able to create, implement and maintain a more efficient distribution process. Comparing the rates, scheduling options and quality of services that different trucking companies are able to offer can ensure that more informed decisions are able to be made. Selecting a transportation company better suited to meet both current and future needs can ensure that businesses are able enhance the overall efficiency and effectiveness of their distribution network and process. For additional info, visit Fortigo and learn more from their online references.

Are You Taking Full Advantage of Your Real Estate CRM Software?

Posted by Ray Date: January 17, 2017


A real estate contact management software program is an exceptional tool to invest in, and you may have been using your program for months or even years in an effort to simplify and improve your professional practices. However, the reality is that many skilled real estate agents are not using their real estate CRM program as effectively as they could be. By employing a few key strategies with your real estate CRM, you may be able to take its use to the next level to enjoy considerable benefits.




Inputting New Contacts and Leads

Your real estate contact management program will simply not be as effective as it could be if you fail to input all new contacts and leads into it. Consider every contact you have with new clients. Are you adding every potential lead possible to your CRM? This may include online and email leads, those who you meet at open houses, referrals and more. When you add all new contacts and leads to your CRM as soon as possible, you can more effectively market your services to them.



Adding Client Needs and Preferences

The best real estate CRM software program allows you to input a wide range of details about each client. For example, you can add details about the area they prefer to live, how many bedrooms and bathrooms they need, what their price point is and more. You can then use these details later to create segmented, targeted marketing campaigns that are focused specifically on their needs. Without inputting these critical details in your program, however, you are unable to fully take advantage of this feature. While it does take extra time to complete this step, your effort can be well-rewarded.



Automating Marketing Efforts

Most modern CRM programs designed for real estate agent use offer automated marketing solutions, here is an article for benefits of CRM software. For example, they may allow you to set up a series of email blasts to be sent out to segments of your target audience. By automating this effort, you ensure that your audience is hit in a timely manner, and you avoid delays in marketing because your own schedule got busy.

A real estate contact management software program like IXACT Contact, is an exceptional tool for you to use in your daily efforts. However, it is only as effective as you make it through your daily interaction with the program. It is not enough to simply use the program sparingly. If you want to enjoy the best overall results from your CRM, consider how you are using your program currently in these ways. By making some changes to how you use your program, you can more effectively improve your results.